All products are sourced from various locations, primarily within India, with some international options to provide variety to our customers.

Our product range includes both in-stock items and handmade products. For handmade items, the production process usually takes 1-7 working days, depending on the complexity of the item and current order volume. In-stock items are typically processed within 1-2 business days.

The stock number for each product indicates immediate availability. For handmade or custom items, this number represents how many can be made within the standard production time. If a product is out of stock, you can still order, but production might take longer than the standard timeframe.

Please note: Specific return policies are listed on individual product pages. We advise customers to read these carefully when ordering.

If you wish to return items from your order, you have 14 days from the day you received your order to request a return. Here's how our return process works:

Contact our support team at support@nestern.in with your order number and the items you wish to return.

Once your return request is approved, we will generate a return shipping label for you.

You can choose to receive immediate store credit upon product pickup from your location.

Alternatively, we can process a refund to your original payment method within 7 business days.

Please use the provided return shipping label - this ensures tracking and allows us to process your return efficiently.

The cost of return shipping for change-of-mind returns is covered by Nestern. To receive a full refund, we require the item to be returned to us in the same condition you received it. It must be unused. Once we receive your return items, we will inspect and process your refund or store credit as per your preference.

Custom items* cannot be returned unless there is a defect in the design or damage. Please contact us if you have any questions or concerns about your custom order.

*Custom items refer to products made according to your specific instructions, in different colors or patterns than those available on our website.

In the unlikely event that goods you received are damaged or the wrong item is delivered, please contact support@nestern.in as soon as possible with photographic proof of the damages (both to the products and the condition of the outside packaging). We'll resolve your issue as a priority! You can either get a refund or we can replace the damaged items from your order.

If you wish to exchange any items from your order, please email us at support@nestern.in with your order number and details of what you'd like to exchange. Once we receive your returned items, we will process and ship your new products.

Send us an email at support@nestern.in or submit a "Contact Us" form on our website.